> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kovaaco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Support From the Kova Team

> Contact Kova through Discord, private email, the public FAQ, or the in-portal support page and share safe details.

Kova offers several ways to reach the team. Choose the channel that fits your question and share only the safe details listed below.

## Support channels

<CardGroup cols={2}>
  <Card title="Discord community" icon="discord" href="https://discord.gg/kovaaco">
    Chat with the Kova team and other members.
  </Card>

  <Card title="Private email" icon="envelope" href="mailto:support@kovaaco.com">
    Account and billing questions: `support@kovaaco.com`.
  </Card>

  <Card title="Public FAQ" icon="circle-question" href="https://kovaaco.com">
    Browse the FAQ section on `kovaaco.com`.
  </Card>

  <Card title="Portal support" icon="life-ring" href="/account/dashboard">
    Signed-in members can open **Dashboard → Support**.
  </Card>
</CardGroup>

## Reporting an import issue

When you report an import problem, share:

* The source application (for example, AYCD or a custom export).
* The first preview or error message shown by Kova's importer.
* The retailer you were importing into.

<Warning>
  Never paste complete profiles, retailer passwords, payment details, or IMAP credentials into a public Discord channel. Send sensitive details to `support@kovaaco.com` only if the team asks for them.
</Warning>

## What is safe to share publicly

* Screenshots with emails, addresses, and card numbers redacted
* The retailer name and general problem description
* Preview messages and validation errors (they do not include secrets)