> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kovaaco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix Common Kova Problems

> Quick fixes for IMAP tests, profile validation, imports, missing orders or products, and expired Kova sessions.

Most Kova issues come from missing IMAP connections, validation errors, or checkout controls being paused. Check the tables below before contacting support.

## Common problems

| Problem                                      | What to check                                                                                                                                |
| -------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| No IMAP account appears in the profile form  | Add an IMAP account, make sure it is enabled, and save valid credentials.                                                                    |
| IMAP test fails                              | Verify the provider host, port, SSL/TLS setting, username, and app-specific password or token.                                               |
| An account-based profile will not save       | Confirm the retailer password and an enabled member-owned IMAP account are both present.                                                     |
| Phone validation fails                       | Enter exactly 10 digits. Formatting characters are accepted but removed during validation.                                                   |
| ZIP validation fails                         | Enter exactly five numeric digits.                                                                                                           |
| Card validation fails                        | Use a valid 12 to 19 digit card number, a future expiration, and a three or four digit CVV.                                                  |
| An import row is invalid                     | Read the preview message. Confirm required address fields and a matching account row for account-based retailers.                            |
| A profile is missing from an operator export | Turn on the retailer and profile checkout controls, fix readiness warnings, and opt into the relevant product when a product filter is used. |
| No products appear                           | The Kova team has not published an active product list, or the current products do not support the retailers on your profiles.               |
| No orders appear                             | Add and enable IMAP, test the connection, then run the first inbox sync. Only supported retailer messages are parsed.                        |
| The session appears expired                  | Sign in with Discord again. The signed session lasts at most 12 hours and the browser marker is non-persistent.                              |

## Related help

<CardGroup cols={2}>
  <Card title="IMAP setup" icon="envelope" href="/imap/add-account">
    Add and test a mailbox connection.
  </Card>

  <Card title="Profile creation" icon="id-card" href="/profiles/create">
    Fill in a valid checkout profile.
  </Card>

  <Card title="Import profiles" icon="file-import" href="/profiles/import">
    Bring in AYCD or generic CSV/JSON exports.
  </Card>

  <Card title="Contact support" icon="life-ring" href="/help/support">
    Reach the Kova team through Discord or email.
  </Card>
</CardGroup>