> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kovaaco.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Track orders detected in your inboxes

> Reconcile retailer order emails from your IMAP inboxes in the Kova Dashboard. View order status, evidence, and history from Target, Walmart, Costco, and more.

Kova detects and tracks your retailer orders by reading order confirmation and shipping emails directly from the IMAP inboxes you have connected. This gives you a unified view of fulfillment status without relying on retailer APIs or manual spreadsheets.

Orders are displayed in the Dashboard with normalized fields such as retailer, item name, order number, order date, fulfillment status, latest IMAP evidence, and total. Canceled orders are excluded from successful-checkout totals automatically.

## Run a manual inbox sync

<Steps>
  <Step title="Open Orders">
    In the Kova Dashboard, navigate to **Orders**.
  </Step>

  <Step title="Start a sync">
    Click **Sync inboxes** to begin reconciling order emails from every enabled IMAP connection.
  </Step>

  <Step title="Review results">
    After the sync completes, review the orders list for new or updated entries.
  </Step>
</Steps>

## What the sync scans

* **First sync**: Searches up to the prior **180 days** of mail.
* **Later syncs**: Overlaps the most recent **36 hours** to catch delayed messages.
* **IMAP mode**: Connections are opened **read-only**.
* **Storage**: Only normalized order fields and email-event metadata are stored. Raw email bodies are **never** retained.

## Supported retailers

Kova recognizes order emails from the following retailers:

* Target
* Walmart
* Costco
* Sam's Club
* Pokémon Center

For the full list, see [Supported Retailers](/supported-retailers).

## Order states

| State      | Meaning                                                 |
| ---------- | ------------------------------------------------------- |
| Ordered    | The order was detected in an inbox.                     |
| Processing | The retailer has confirmed the order is being prepared. |
| Shipped    | A shipping confirmation was received.                   |
| Delivered  | A delivery confirmation was received.                   |
| Canceled   | The order was canceled by the retailer or member.       |

<Note>
  Kova also runs a **daily automatic sync** to keep your orders current without manual action.
</Note>

<Warning>
  Order tracking is **evidence derived from retailer emails**. It is not fetched from a retailer API, and it **does not create invoices automatically**.
</Warning>