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Kova offers several ways to reach the team. Choose the channel that fits your question and share only the safe details listed below.

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Support channels

Discord community

Chat with the Kova team and other members.

Private email

Account and billing questions: support@kovaaco.com.

Public FAQ

Browse the FAQ section on kovaaco.com.

Portal support

Signed-in members can open Dashboard → Support.

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Reporting an import issue

When you report an import problem, share:
  • The source application (for example, AYCD or a custom export).
  • The first preview or error message shown by Kova’s importer.
  • The retailer you were importing into.
Never paste complete profiles, retailer passwords, payment details, or IMAP credentials into a public Discord channel. Send sensitive details to support@kovaaco.com only if the team asks for them.

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What is safe to share publicly

  • Screenshots with emails, addresses, and card numbers redacted
  • The retailer name and general problem description
  • Preview messages and validation errors (they do not include secrets)