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To start syncing orders from supported retailers, add an IMAP account in the Kova portal. You only need to do this once per email inbox you want Kova to monitor.
1

Open the IMAP Accounts page

In the Kova dashboard, navigate to IMAP Accounts.
2

Start adding an account

Click Add account to open the account creation form.
3

Fill in the account details

Enter the fields below. Most fields have sensible defaults.
4

Save the account

Click Save. Kova tests the connection, encrypts your credentials, and creates the account.

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Field requirements

Prefer an app-specific password or provider-issued token whenever your email provider supports one. This keeps your primary mailbox password separate and more secure.
After saving, your password or token is never returned to the browser. If you later edit the account and leave the password field blank, Kova preserves the existing encrypted secret.

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What happens next

After saving, Kova assigns the inbox to supported retailer profiles and begins reading order-related messages from the INBOX folder. You can return to the IMAP Accounts page at any time to test, edit, or manage your inboxes.